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For details, see When you cannot connect to PlayStation™ Network. With Type 3, communication with other PS4™ systems might be impossible, or the PS4™ system's network features might be limited.Type 3: The system is connected to the Internet with a router. Type 2: The system is connected to the Internet with a router. Type 1: The system is connected directly to the Internet. This information can be used to judge the ease or difficulty of connecting to other PS4™ systems, such as when using communication features of games. NAT Type tests how the PS4™ system is connected to the Internet.PlayStation™Network Sign-In tests whether signing in to PlayStation™Network succeeded.Internet Connection tests whether an Internet connection has been established.Obtain IP Address tests whether an IP address has been obtained.

To test you PS4 Internet connection and display the results, press up on the D pad to access the XrossMediaBar, select Settings > Network > Test Internet Connection. Try connecting ONLY the PlayStation device to the network.

Turn off by unplugging ALL of your network devices and equipment making sure all lights on the modems has turned off, including any wireless access points, routers, Voice Over IP (VOIP) modems, and broadband modems for Ten (10) full minutes.